Candy Crush took my gold bars

Pensncheck · December 2021

Candy Crush has put a new think next to play for 38 gold bars you can get level 5 on the steak beads. They put it right where you click to play so I lost 39 bars the first time because I was just clicking to start a new game and then no matter how hard I tried it's right where you click for a new game and I did it again and lost another 39 bars. Total scam they put it right where you would have your mouse to click play. Way to go Candy Crush to scam your game players out of their bars that they pay for!

kiara_wael · December 2021

Hi and Welcome to the King Community

Please email this to our Player Support Team here. and tell your Game ID there.

Pensncheck · December 2021

I did and I got a BS answer about how you need to be careful. It's right where the retry button is so if your mouse double clicks you click it without wanting to. You are worse then Nigerian scammers!

Lindark · December 2021

Hi there, sorry this happened to you, that is so frustrating! At least you got a candy necklace charge out of it, hehe :) Good luck!

Kathylc · February 2022

Lost 39 gold bars because of clicking on the spot that just started today that I always do to get an extra treat. It should at least ask if you're sure. That's ridiculous and I'd like my bars back. I wasn't even aware I was getting anything. What a waste!

JustinP · February 2022

I have lost 200 gold bars today over this BS, and same excuse from customer service....play slower. They know good and well why they put that button where the did and after years still refuse to put second confirmation on any purchase where you have enough gold bars to cover it. They owe us all these bars back.

Sukanta_Biswas · February 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2025010#Comment_2025010

Welcome to the King Community.

This is a test feature and this feature is available to certain players but if you do not want this feature you can contact our player support to post your feedback there.

Thank you.

Spieler_8675309 · February 2022

quote:

Candy Crush Saga took my GBs

So this has been a thing for 3 months (so far), just more wonderful stuff from King; but you can try this link & provide all details.

Let's see if the email on that end is sorted out, lest you'll only get canned replies that refer you back to this website.

And if anyone wants to run with that BS test feature excuse (& judging by all the comments/topics sprouting up all over the place recently), it can be deduced that this so-called test is an epic failure (among many lately)...

nickibee9320 · February 2022

Such a con! Lost 78 gold bars in 2 levels.

JustinP · February 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2026250#Comment_2026250

I emailed customer service and their response was to “play slower” and sorry for your luck. I lost all 400 gold bars I had in 24 hours due to this. I’m done playing until these are replaced

Kathylc · February 2022

I contacted customer support and thankfully they gave me back the bars. I'm sure I'll do it again though. Hopefully they'll change it back.

Candy Crush took my gold bars

Answers

And if anyone wants to run with that BS test feature excuse (& judging by all the comments/topics sprouting up all over the place recently), it can be deduced that this so-called test is an epic failure (among many lately)...

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