Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

💰️❌ Facebook issue with purchases (game freezing/ giving error message)

Crazy Cat Lad

We are experiencing a temporary connection issue with all purchases in Candy Crush Saga on Facebook.

Also Candy Crush Soda Saga and Pet Rescue Saga are experiencing similar issues.

This issue may give various error messages or cause that the game freezes or crashes when trying to make a purchase.

The usage of Gold Bars for Boosters or Extra Moves are also affected.

You can still play the game on Facebook. Only purchases are interrupted by this issue.

The purchases still work without any issues on all other platforms like the Windows app, iOS, Android and Amazon Kindle.

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!

Accepted answers

Crazy Cat Lad

I'm happy to announce that this issue with purchases on Facebook is now resolved!

It was a more complicated issue than expected and therefore took long time to fix. Thank you for your patience and for waiting on a solution for this.

If you lost any purchased in-game items or didn't receive any purchase, please report this to our Player Support team so they can compensate you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/366435/why-is-the-app-store-not-working

Welcome to the King Community.

Due to Facebook, you are facing such problems at the moment and you can find the details in the following link.

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

Thank you.

All comments

Spudroamer

https://community.king.com/en/candy-crush-saga/discussion/comment/2151256#Comment_2151256

I think you have to join and then log in.

jesse218_

How do you post???

jesse218_

https://community.king.com/en/candy-crush-saga/discussion/comment/2107048#Comment_2107048

How do you post?

aboutme

Will I ever be able to play Candy Crush on my Ipad again and be able to connect to the App Store? I can play on my iphone, but my eyes can’t handle that tiny screen. 😃

Crazy Cat Lad

I'm happy to announce that this issue with purchases on Facebook is now resolved!

It was a more complicated issue than expected and therefore took long time to fix. Thank you for your patience and for waiting on a solution for this.

If you lost any purchased in-game items or didn't receive any purchase, please report this to our Player Support team so they can compensate you.

bunnyjordi

Hi dear @jimoppelt there is an mojor issue of games lover but stay in because this issue may be bacause of hacking game for some extra gold bars 🙂 or cheating of peoples cause destroyed the games funs but after resolving issue i hope its mych better And more secure game stay connected keep smiling 😊

bunnyjordi

Hi, everyone 😊 i think mostly people are frustrated about this problem but i hope after resolving issues its more advance and secure game ever And also big thigs take times to achieve another milestone 😊👍❤️✅

Sue_Paul

I have no problem with game loading... it started when I made a purchase, first with an error message saying they were working on it... I can NOT use my gold bars nor any follow up purchases... never done this before.. Purchasing IS an issue that has already been shown in support comments

tammied24

I'm having to refresh the page at least 7 times before the game will load. Keeps coming up with an error and they are working hard to fix it. Not the purchasing issue.......it's the game.

Sue_Paul

I'm about ready to stop playing this game... I purchased a package back on the 15th and as soon as it went thru, I have not been able to use my gold bars.... don't understand why it is taking so long to fix...If and when it gets resolved I hope they give us credits in forms of gold bars and boosters... not our fault... especially for the amount of time we have had to endure using what we paid for.... :-(

Annasus

I am Annasus. I would like to know if one has arrived at level 4.334 its apprenticed!!!!

Alienscar

I imagine it must be quite frustrating @lkhayden not being able to purchase something.

Unfortunately no one here can answer your question as we are all just Candy Crush players rather than people that know any technical details.

The people that can help (@Crazy Cat Lad, @Pounawea) don't seem to want to. That is, the support thread that posts like yours get moved to doesn't answer the question that everyone is asking. When will the issue be fixed? The support thread just acknowledges that there is a problem it doesn't provide a solution, or a timescale to fix the problem. This kind of 'support' isn't helpful as everyone knows there is an issue, but what everyone wants is a solution, or a date the solution will be provided.

Sorry that I can't offer you any real help with the issue.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366617/why-is-it-taking-so-long-to-fix-the-app-purchase-problem-with-facebook

Hi and Welcome to the King Community

Sorry for the inconvenience. If there is the latest news will let you know , Please keep on eyes here. Thank you

lkhayden

Makes me not want to purchase or play this game anymore.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366613/still-cant-access-app-store-or-use-gold-bars

Hi and Welcome to the King Community

Sorry for the inconvenience. If there is the latest news will let you know , Please keep on eyes here. Thank you

donnab40

Any idea when this will be fixed??

DIDIERMASSé

plus d une semaine sans pouvoir utilisé appl store on ce fout de notre gueule on devrait boycotté ce jeu de merde il ce foute bien de notre gueule

Annasus

Questa mattina per un attimo il problema dello Store era sparito, sembrava tutto a posto e invece noooooo , è stato solo un attimo!!!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366594/when-is-the-app-store-for-candy-crush-on-facebook-going-to-be-fixed

Hi and Welcome to the King Community

Sorry for the inconvenience. If any news will let you know. Plaese keep on eyes here

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

Thank you

NickieS

Its been a week now and still not connecting so I am unable to use my gold bars, using up boosters I dont want to use and failing levels I should be able pass. This morning, my daily booster (the big wheel you had to build up daily) has yet to appear and lives I had been gifted have disappeared.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/366435/why-is-the-app-store-not-working

Welcome to the King Community.

Due to Facebook, you are facing such problems at the moment and you can find the details in the following link.

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

Thank you.

Crazy Cat Lad

I'm happy to announce that this issue with purchases on Facebook is now resolved!

It was a more complicated issue than expected and therefore took long time to fix. Thank you for your patience and for waiting on a solution for this.

If you lost any purchased in-game items or didn't receive any purchase, please report this to our Player Support team so they can compensate you.

All comments

Pepdal

I have been having issues on Android for about a month. What's going on?

NickieS

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366594/when-is-the-app-store-for-candy-crush-on-facebook-going-to-be-fixed

Hi and Welcome to the King Community

Sorry for the inconvenience. If any news will let you know. Plaese keep on eyes here

https://community.king.com/en/candy-crush-saga/discussion/366209/%EF%B8%8F-%EF%BB%BFfacebook-issue-with-purchases-game-freezing-giving-error-message

Thank you

Annasus

Questa mattina per un attimo il problema dello Store era sparito, sembrava tutto a posto e invece noooooo , è stato solo un attimo!!!!

DIDIERMASSé

plus d une semaine sans pouvoir utilisé appl store on ce fout de notre gueule on devrait boycotté ce jeu de merde il ce foute bien de notre gueule

donnab40

Any idea when this will be fixed??

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366613/still-cant-access-app-store-or-use-gold-bars

Hi and Welcome to the King Community

Sorry for the inconvenience. If there is the latest news will let you know , Please keep on eyes here. Thank you

lkhayden

Makes me not want to purchase or play this game anymore.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/366617/why-is-it-taking-so-long-to-fix-the-app-purchase-problem-with-facebook

Hi and Welcome to the King Community

Sorry for the inconvenience. If there is the latest news will let you know , Please keep on eyes here. Thank you

Alienscar

I imagine it must be quite frustrating @lkhayden not being able to purchase something.

Unfortunately no one here can answer your question as we are all just Candy Crush players rather than people that know any technical details.

Sorry that I can't offer you any real help with the issue.

Annasus

I am Annasus. I would like to know if one has arrived at level 4.334 its apprenticed!!!!

Sue_Paul

tammied24

I'm having to refresh the page at least 7 times before the game will load. Keeps coming up with an error and they are working hard to fix it. Not the purchasing issue.......it's the game.

Sue_Paul

bunnyjordi

Crazy Cat Lad

I'm happy to announce that this issue with purchases on Facebook is now resolved!

It was a more complicated issue than expected and therefore took long time to fix. Thank you for your patience and for waiting on a solution for this.

If you lost any purchased in-game items or didn't receive any purchase, please report this to our Player Support team so they can compensate you.

aboutme

Will I ever be able to play Candy Crush on my Ipad again and be able to connect to the App Store? I can play on my iphone, but my eyes can’t handle that tiny screen. 😃

jesse218_

https://community.king.com/en/candy-crush-saga/discussion/comment/2107048#Comment_2107048

How do you post?

jesse218_

How do you post???

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…