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contacting app store cant be done

Txagor
Txagor Posts: 1

Level 1
edited October 2023 in Support

My user ID is 1351069532 i cant contact app store when the game is finished how can i fix it?


Thank you

Answers

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    If the problem remains the same, you need to follow the steps below.

    You will find complete information HERE 

  • Freddy_
    Freddy_ Posts: 68,477

    @Txagor Hi and welcome,

    Sounds like you may have the long standing connection issue, would try the steps above from @kiara_wael To see if this helps but if not you may find that you may have to uninstall and reinstall the app, but if this is a mobile device you would LOSE any stored BOOSTERS and LIVES

    Thank you

  • hechicerilla
    hechicerilla Posts: 10,353
    https://community.king.com/en/candy-crush-saga/discussion/341006/contacting-app-store-cant-be-done

    Hello 👋

    Welcome to the sweet King Community.

    I'm sorry you have this problem, I hope that after following the steps indicated you have been able to solve it. Please do not uninstall the application, you will lose all accumulated boosters. There are other solutions, sometimes it is as simple as disconnecting the data from your device and reconnecting it after a few minutes.

    Let us know if the problem continues.

    Thank you and keep enjoying

  • zueee
    zueee Posts: 2

    Level 1

    My User ID: 8134975297. My candy crush keep on loading the contacting app store. Please fix it as soon as possible please! Plus don't forget the watch ad option too

  • keshavarzi
    keshavarzi Posts: 2

    Level 1
    edited June 2022

    I CAN NOT contact app store when the game is finished.please let me know how to fix it


    My ID 13543176234


    Thanks

  • Lindark
    Lindark Posts: 5,713

    Hello, it’s possible your app is not properly connected to the internet. Try signing in and out of your account on the app to see if that helps

  • nikipro
    nikipro Posts: 2

    Level 1

    Hello User ID: 1616743740

    I cant contacting app store when the game is finished how can i fix it? (Microsoft store-I am playing from pc)

    IMG20230416220514.jpg


  • katalina1960
    katalina1960 Posts: 4

    Level 1
    edited October 2023

    I can't connect app store. Please help user ID below.

    *Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

  • kiara_wael
    kiara_wael Posts: 157,001
    https://community.king.com/en/candy-crush-saga/discussion/comment/2837536#Comment_2837536

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

    Please feel free post in new thread since this from 2021. Thank you

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