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Can't connect to the game any more

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pir987
pir987 Posts: 13 Level 2
edited March 2022 in Support

Hello,. I recently changed my password and it seems that after that I can't login to the game.

I haven't lost my level/progress yet but when I try to connect via email I get connection error, try again in a bit. No matter how many times I tried it can't connect. This problem goes on several days now. When I try to connect via FB I get the same error (I use same email) but if I try 3-4 times it eventually connects. It shows my picture but again during the game it seems as if I am not connected. When I close the app and I open it again I am logged out.


My wife connects normally on the same network. My device is Samsung s21+.


I have tried with wifi and cellular and my device has internet. I have restarted my device and even cleared the app cache (not the data).


Also I have no friends tab during the game which is very weird


Android 12

Candy crush 1.223.1.1

One UI 4.0

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