got a new phone ~ not conntected to facebook ~ lost all my progress.

Michelle_Samuels · March 2016

Is there any way to restore it? It reset to level 1 on my old device too. I was at construction on both Candy Crush and Candy Crush Soda.

TQ · March 2016

My iOS app keeps freezing and crashing during the game. I no longer enjoy playing candy crush due to multiple glitches...I have access to the rainbow treasure on my iPhone, but not my iPad.

Randle · March 2016

Hey Michelle,

Did you use to connect to the Kingdom? That´s the orange symbol in the game´s settings.

You just register with your email address and that´s it. It saves your progress and gold bars.

Michelle_Samuels · March 2016

actually, it turns out that it reset the progress when I changed my google play password. I rebooted the phone and progress was restored. I was able to then connect through facebook and restore my progress.

Randle · March 2016

Good stuff Michelle,

Good thinking and well done. Thanks for sharing!

got a new phone ~ not conntected to facebook ~ lost all my progress.

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