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In Candy Crush Saga, I can't receive gifted lives on my phone.
Kelli_Kobayashi
Posts: 2
Level 1
in Support
When i open the candy crush app on my phone, I don't receive any gifted lives, moves, tickets, etc. When I log onto facebook through my computer, I can see that there are gifts waiting for me. When i see that, I open up the app on my phone and the gifts disappear on the facebook icon on the computer which makes me believe that I should have received them on my phone app. That is not the case because no gifts appear on the phone app. Then i open the game on my computer and the gifts show up there. Please help.
Answers
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I'm having this same issue. It's rather annoying. Hence why I came here- to find answers. I can get a notification that some just sent me a gift, go to CC and my "envelope" is greyed out. Super duper annoying.
One ne thing you can do in the meantime- log out of Facebook on your candy crush- go to your level, and ask for lives. It'll ask those not connected with FB- but with the CC itself. I've found that I'll usually have a couple lives waiting that way. And yes, if you go up a level while logged out of FB, it still counts once you log your CC phone app back in.
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I explained in my answer above
these items don't transfer. You can find more info here: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends
https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear
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I know they don't transfer between devices and while playing through facebook on the computer. It still doesn't matter if I ask for lives through facebook or my phone, they only show up through facebook, never my phone. I used to be able to look on facebook to see i had lives waiting, go to candy crush on my phone app and pick up the live there but for some reason now when i see the notification and log on through my phone app, they don't appear there.I explained in my answer above
these items don't transfer. You can find more info here: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends
https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear
