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Why is it saying my account has been disabled in the App Store and iTunes. I was on over level 4000

aj67

As above

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Alienscar

A couple of other people have posted about this issue @esibley but the answer seems to be that it is an Apple issue and not a King issue.

Please contact Apple Support to see if they can help.

https://community.king.com/en/candy-crush-saga/discussion/435303/i-cannot-make-purchases

esibley

Evening, I don’t know if this was ever corrected but I am having the same problem. I have a King account and unable to update as I have the same error message. Not sure if anyone can help? TIA

IMG_0347.png

Kathiecoleman1

Same problem. I am connected to King account

Lindark

Can you provide a screenshot? Thanks so much!

aj67

I have a new iPad, the app was showing on my screen but took me back to level 1. So I deleted the app and attempted to re download. Then it said the account was disabled. I normally play just through the app, not connected to face book most times

thanks

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/367972/why-is-it-saying-my-account-has-been-disabled-in-the-app-store-and-itunes-i-was-on-over-level-4000

Hi and Welcome to the King Community

Are you play Connecting to Facebook or King Account ?