Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Why is it saying my account has been disabled in the App Store and iTunes. I was on over level 4000

aj67

As above

To ask your Question:

Accepted answers

All comments

Alienscar

A couple of other people have posted about this issue @esibley but the answer seems to be that it is an Apple issue and not a King issue.

Please contact Apple Support to see if they can help.

https://community.king.com/en/candy-crush-saga/discussion/435303/i-cannot-make-purchases

esibley

Evening, I don’t know if this was ever corrected but I am having the same problem. I have a King account and unable to update as I have the same error message. Not sure if anyone can help? TIA

IMG_0347.png

Kathiecoleman1

Same problem. I am connected to King account

Lindark

Can you provide a screenshot? Thanks so much!

aj67

I have a new iPad, the app was showing on my screen but took me back to level 1. So I deleted the app and attempted to re download. Then it said the account was disabled. I normally play just through the app, not connected to face book most times

thanks

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/367972/why-is-it-saying-my-account-has-been-disabled-in-the-app-store-and-itunes-i-was-on-over-level-4000

Hi and Welcome to the King Community

Are you play Connecting to Facebook or King Account ?

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/367972/why-is-it-saying-my-account-has-been-disabled-in-the-app-store-and-itunes-i-was-on-over-level-4000

Hi and Welcome to the King Community

Are you play Connecting to Facebook or King Account ?

aj67

thanks

Lindark

Can you provide a screenshot? Thanks so much!

Kathiecoleman1

Same problem. I am connected to King account

esibley

Evening, I don’t know if this was ever corrected but I am having the same problem. I have a King account and unable to update as I have the same error message. Not sure if anyone can help? TIA

IMG_0347.png

Alienscar

A couple of other people have posted about this issue @esibley but the answer seems to be that it is an Apple issue and not a King issue.

Please contact Apple Support to see if they can help.

https://community.king.com/en/candy-crush-saga/discussion/435303/i-cannot-make-purchases

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…