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Why is the game all jacked up

bowent
bowent Posts: 11

Level 2
in Support

Cant login,no fab five,no boosters ,no extra lives ,no daily boosters alll of this since yesterday morning when the game updated and the first time it has updated in a month ,so much for updates weekly that king doesn’t do!!!!!!!think king needs to fix!!!!!!!!!!!! WTH king,game just keeps gettting worse and worse!!!!!!!!!!

Answers

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi and Welcome to the King Community

    Thank you for the feedback , The features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return and meanwhile Please check this page Here

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited April 2022
    https://community.king.com/en/candy-crush-saga/discussion/368103/why-is-the-game-all-jacked-up

    Welcome to the King Community.

    This sometimes happens if your game is not fully connected to the server. However please let me know if you get the solution after following the troubleshooting steps below.

    Check app update > Log out game > Restart device > Open game and Log in.

    Also, are you getting an error message while trying to log in to the game? If so, please show me the screenshot of the error message or see HERE if your problem is same.

    Thank you!

  • bowent
    bowent Posts: 11

    Level 2
    candy -King.jpg

    this is what i get,have restarted my phone,app updated yesterday if you read my comment, log out, really i am logged out ,i cant log in!!!!I have closed the app more than once and opened it back up!!!!

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/comment/2135278#Comment_2135278

    I'm very sorry because your game app is corrupted and you need to reinstall it after uninstalling to fix the problem. Uninstalling the Game App will cause you to lose all stored boosters and unsaved levels.

    Please do not hesitate to get back to us in case you find any difficulties.

    Thank you.

  • Lindark
    Lindark Posts: 5,713

    The most important thing will be to ensure you are logged into an account to start receiving all of the bonuses! Cheers!

Hey! Would you like to give us your opinion?

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