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Purchase failed candy crush

Fancyjo Posts: 1

Level 1

March 2016 in Support

 why won't it let me purchase gold bars keep getting error message purchase failed no money taken but it  wont even let me go to payment options or my wallet.

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  aCe Posts: 1,442

  March 2016

  I would check your mobile/internet connection first. Then maybe check your payment details in your mobile account. Make sure that they are up to date. 

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  Voilavania Posts: 1

  Level 1

  May 2016

  I have the same issue.  Everything works, but I cant move forward.  Frustrating. 

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