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My Candy Crush works fine but will freeze and screen goes blank

LKWR
LKWR Posts: 3 Newbie
in Support

I can not figure out any reason.  I restart my iPad. I close all other windows.  There is no pattern.  If I have started a game and used boosters, I loose them when this happens.  It takes away the fun.

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi!

    Which mobile device and OS do you use?

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed.

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

    Cheers :-)

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  • LKWR
    LKWR Posts: 3 Newbie

    I am using my Ipad. I updated a new version yesterday and have not had it freeze up since. But I lost several boosters. I did get a nice award of several gold bars from some unknown place. I had trouble finding this answer. The icon in the upper right does not show that you replied.

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