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Issue with syncing the progress on new device

amanbadal Posts: 3

Level 1

April 2022 in Support

I got into issue where I am trying to retrieve my progress to new device. 1734 on old and 11 on new. Please help

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  kiara_wael Posts: 155,361

  April 2022

  https://community.king.com/en/candy-crush-saga/discussion/368522/issue-with-syncing-the-progress-on-new-device

  Hi and Welcome to the King Community

  Please check this page , May help you

  https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

  
  

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  Tess92 Posts: 3,715

  April 2022 edited April 2022

  https://community.king.com/en/candy-crush-saga/discussion/368522/issue-with-syncing-the-progress-on-new-device

  Hi!

  Did you save your game progress to a King account or Facebook before switching devices?

  Try looking here:

  https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

  
  

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  Lindark Posts: 5,681

  April 2022

  Try to log into your King account (email address) on the new device. Try recovering password if you can't remember :)

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  amanbadal Posts: 3

  Level 1

  April 2022

  Yes I did follow the doc above but issue still persists

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