Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

cant get into the store

I havent played for a while and i have a new email I was able to get in the game but i cant remember my original password. theemail i originally signed up with no longer exists. Im trying to buy from the store but it keeps asking for my original password. it wants to send my a code to retrieve it but they cant to send it to my nonexistent email. My new e mail is Edited by CM:⛔️ That’s too much personal information - Check our House Rules.

To ask your Question:

Accepted answers

All comments

Dexter1958

I cant sign into the app store that means no lives from friends,no spinning the daily wheel, HELP!,,

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/368842/cant-get-into-the-store

Hi and Welcome to the King Community

Please edit your Post, dont show Personnal data to public, If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Lindark

Hmm... I'm afraid you may need your password to change your email address...

Accepted answers

All comments

Lindark

Hmm... I'm afraid you may need your password to change your email address...

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/368842/cant-get-into-the-store

Hi and Welcome to the King Community

Dexter1958

I cant sign into the app store that means no lives from friends,no spinning the daily wheel, HELP!,,

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…