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I have in app purchases enabled and it keeps saying it cant connect to the store and to try again later. I have reverified my credit card info and its still not working. What do I do?
Hi Kayla- please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Thanks!
It won't even let me connect to facebook
Hey Kayla- Welcome to King Care! I am really sorry that you are experiencing some problems making purchases. Here are a few steps which fix the vast majority of issues:
Open the game on your Apple Device.
Try to make a purchase.
If you receive the error message then please close the pop-up screen.
Select the Menu option in the bottom left hand corner and sign out of Facebook.
Double click your home button and swipe all the open apps off the screen.
Now turn your device off and leave it for two minutes in order to clear the cache.
Finally, please reconnect to Facebook and then try to make a purchase again.
If these steps don't work could you kindly come back to me with the following information:
Game app version: Go to App Store > Updates > find the game > Here you will see the app version
The make, model and operating system of your device: Go to Settings > General > About > Make a note of the "model" and the "version"
Thanks a lot, have a sweet day! :-)
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
