Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Connecting issue

ScooterKarl
ScooterKarl Posts: 1

Level 1
in Support

my game won’t connect to App Store, no picture shows in the profile either. What’s the issue?

Flag · 1Helpful Sweet Love Haha

Answers

  • Lindark
    Lindark Posts: 5,681

    Hmm. It sounds like you are not properly connected. Try rebooting your phone, and signing in and out of your account on the App.

    Flag · Helpful Sweet 1Love Haha
  • kiara_wael
    kiara_wael Posts: 155,928
    https://community.king.com/en/candy-crush-saga/discussion/368931/connecting-issue

    Hi and Welcome to the King Community

    ,Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    You will find complete information HERE


    Or Please email Player Support about this so they can investigate this.

    If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

    If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

    Flag · Helpful Sweet Love Haha
  • crgbbns
    crgbbns Posts: 1

    Level 1
    edited April 2022

    I play on iPad and iPhone. iPad will no longer connect with a message connection issues try again later for several days now. I followed all these steps and still won’t

    crgbbns

    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories