Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Connection, etc.
Answers
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Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details HERE.
Or Please email Player Support about this so they can investigate
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
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Cannot log out…have restarted device several times. All King games have the same problem trouble connecting. Try again later.
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But I must ask, what happens if you try logging in and out of the app account? This will help you move forward.
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I cannot log out.
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Yes
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When this message appears, your app has most likely been corrupted. In this case, the only way to restore it is to uninstall and reinstall the app.
Unfortunately, by doing this, you will lose your boosters but not your progress and gold bars.
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Is there a difference between uninstalling and deleting? How do you uninstall?
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It’s the same
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It wiped out my entire game. Back to square 1.
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