Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Thank you for replying back
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
or Please email our Player Support so they can take a closer look at what goes wrong in your game.
If you play on mobile, please email directly from the game's settings as per the instructions on the page above.