Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello, the most common cause for this is because your app is not connected to the internet. Try signing in and out of your account on the app if possible.
Hi and Welcome to the King Community
Please check this page for informations
i click on the purchase button it saying no money was taken out of your account for days now can purchase
i click on the purchase button it saying no money was taken from the accout for day now i cant purchase i need help
Hi Thank you for replying back
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
or Please email our Player Support so they can take a closer look at what goes wrong in your game.
If you play on mobile, please email directly from the game's settings as per the instructions on the page above.
Hello, the most common cause for this is because your app is not connected to the internet. Try signing in and out of your account on the app if possible.