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Jaimee_DeVous · July 2016

THIS IS NOT A DUPLICATE. STOP MARKING IT AS ONE. You said the frog crashing problem was solved after the 1218 question was asked, but it was NOT. The update did NOT fix the problem. SEVERAL people are still having the problem of the game crashing after moving the frog, yet you are marking it as a duplicate. It's not. It's a new issue, because your last "fix" did NOT fix it!

Cezdiamond · July 2016

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?

- Which model of device are you playing on?

- Which OS version is installed on your iOS device?

- Which version of Candy Crush Saga do you currently have installed?

Thanks so much!

Jaimee_DeVous · July 2016

-iPhone 6 version 9.3.2

-Candy Crush version 1.79.0

Cezdiamond · July 2016

Hi Jaimee- This due to be fixed in the release 1.80 we hope that this will be available in the near future.

Thanks a lot!

Playa' · July 2016

Same thing happening on Level 1257

Nancy_Anglin · July 2016

This was from last update! I didn't update my iPad and it works fine but my iPhone did update and it crashes every time. I've lost lives and power ups. When is "near future"?

Stephen69 · July 2016

Same problem here with frog on 1645 when will this be fixed

Cindy_Tsao · July 2016

Same problem here with level 1645. Already stucked for a while. When will it be fixed?

Stacyc79 · July 2016

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?
- Which model of device are you playing on?
- Which OS version is installed on your iOS device?
- Which version of Candy Crush Saga do you currently have installed?
Thanks so much!

Same problem here. iphone 6s iOS 9.3.2 candy crush version 1.79.0

Shelley_Harrod · July 2016

I just sent an email reporting the issue with level 1218 and the frog when he jumps the game closes. So the issue isn't fixed. How do we get past this level without this I've tried numerous times and you need the frog. When will this be fixed? Thanks

Diana_Pi · July 2016

It's been almost 2 weeks with the same problem (trying to move the frog) on level 1290. I'm ready to stop playing all together! Very frustrating!!

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