Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
play store not allowing install of game to device, however I always played on the same device
Hi Illona- Thanks for posting on King Care. I am sorry that you have been experiencing a problem installing the game on your device.
Please try the following steps as they seem to resolve the problem for a vast majority of players:
- First please update the OS on your device.
- Navigate to Settings - About Phone - System Updates - Update. Please see the following video for help doing this: www.youtube.com/watch?v=fz14wv4PXVg
- Now reset the Settings in the Google Play app:
- Go to apps and find the app called 'Settings'
- Locate the menu called 'Apps'Scroll down until you find the 'Google Play Store'
- From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.
Reboot the device and you should now be able to install the game.If after trying these last steps the issue still persists then please follow them again and this time also click on 'Uninstall updates.’
If this still does not resolve the problem please come back to me with the following info:
o Device Model.
o OS version.
o Google Play Store version number: www.apkmirror.com/apk/google-inc/google-play-store/
o Please note that the Play Store version needs to be at least v5.2 to ensure smooth running. If you are using an older version then please also update it and retry the steps above: www.apkmirror.com/apk/google-inc/google-play-store/
Have a sweet week!
New here? Sign in or create an account to join the fun.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
