Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Problem facebook

I can not enter from the app with my facebook because it tells me that is already associated with another facebook that is not mine . What I can do ?? because if I do not go with facebook I can not play with my advanced game .

To Ask Your Question:

Accepted answers

All comments

Gfrieb_

Hi Juana- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account. Let's try to find a solution.
Please could you follow these steps on your mobile device:
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook.
Let me know how you get on :-) Have a sweet week!

I had the same problem. I followed all of the steps (including NOT downloading the Facebook app), but I get the message: "You have already authorized Candy Crush Saga." However, if I continue from this point, I get appropriately connected. Yea!!

Cezdiamond

Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!!

Hi Juana- Please could you try these steps above on your iPhone to see if this works? Thanks!

Juana

Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!!

Cezdiamond

Hi Juana- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account. Let's try to find a solution.

Please could you follow these steps on your mobile device:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook.

Let me know how you get on :-) Have a sweet week!

Accepted answers

All comments

Cezdiamond

Hi Juana- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account. Let's try to find a solution.

Please could you follow these steps on your mobile device:

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook.

Let me know how you get on :-) Have a sweet week!

Juana

Cezdiamond

Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!!

Hi Juana- Please could you try these steps above on your iPhone to see if this works? Thanks!

Gfrieb_

Hi Juana- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account. Let's try to find a solution.
Please could you follow these steps on your mobile device:
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook.
Let me know how you get on :-) Have a sweet week!

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks