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Problem facebook

Juana
Juana Posts: 2

Level 1
in Support

I can not enter from the app with my facebook because it tells me that is already associated with another facebook that is not mine . What I can do ?? because if I do not go with facebook I can not play with my advanced game .

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Juana-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account.  Let's try to find a solution.

    Please could you follow these steps on your mobile device:

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook.

    Let me know how you get on :-) Have a sweet week!

  • Juana
    Juana Posts: 2

    Level 1

    Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!!

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!!

    Hi Juana- Please could you try these steps above on your iPhone to see if this works? Thanks!
  • Gfrieb_
    Gfrieb_ Posts: 1

    Level 1

    Hi Juana-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting to your personal Facebook account.  Let's try to find a solution.

    Please could you follow these steps on your mobile device:

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook.

    Let me know how you get on :-) Have a sweet week!

    I had the same problem. I followed all of the steps (including NOT downloading the Facebook app), but I get the message: "You have already authorized Candy Crush Saga." However, if I continue from this point, I get appropriately connected. Yea!!

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