Candy Crush Saga

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I lost all of my items and I can't login with my facebook id.

Hi, I did Facebook logout few days ago and my friend did login his Facebook ID. I deleted all of his login information but I can't login by my Facebook Id to CandyCrushSaga. I should login to my friend's Id. I want to login Candy Crush Saga by my Facebook Id. How can I do that?

And all of my items were deleted. How can I recover all of my items?

Please answer me as soon as possible...

Accepted answers

All comments

Cezdiamond

Hi- I am sorry about this, I would like to check your account so I will send you a private message.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Soyoung_Yang

Thank you so much :-)

Boosters didn't back. Please recover my boosters...

CandyCrushSaga is my favorite game for 4 years.. It is a important thing in my life...

Cezdiamond

Hi Soyoung- Thanks for posting on King Care. I am sorry that you are having some difficulties accessing your account. Let's try and get you back on track.

Please could you follow these steps and let me know how you get on?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

- Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Have a sweet Sunday! :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

Hi Soyoung- Thanks for posting on King Care. I am sorry that you are having some difficulties accessing your account. Let's try and get you back on track.

Please could you follow these steps and let me know how you get on?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

- Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Have a sweet Sunday! :-)

Soyoung_Yang

Thank you so much :-)

Boosters didn't back. Please recover my boosters...

CandyCrushSaga is my favorite game for 4 years.. It is a important thing in my life...

Cezdiamond

Hi- I am sorry about this, I would like to check your account so I will send you a private message.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks