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Please today when I opened my game it there to level one I was at level 2330. What can I do? I'm us
Yaniv-sean_Refae
Posts: 1
Level 1
in Support
I'm playing on iPad
and today when I opened the game it started on level 1
h e l p !!!
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Answers
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Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely weekend!
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I am having the same problem. Help me!Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely weekend!
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Please today when I opened my game it there to level one I was at level more then 1200. What can I do? I'm us
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I tried the "contact us" to resolve this issue and was sent a link to here... sounds like it needs to be handled individually NOT via community. Still have this problem, and still do not know how to fix it.
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Help me ! I have the same problem.Hi Yaniv-sean. Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely weekend!
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I am showing at level 1 when I was on 1507 or something close to it. I contacted care king but, it's telling me to go to community which isn't helping...my game needs to be reset by admin community can't do that for me. Please help
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Hello Everyone- It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
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Hi @Imran, Betty, Sabrina- I will send you all messages :-)
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