Candy Crush Saga

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I have lost all my progress-please help!

Krosefp

I was on a high level in the 300's with around 80 gold bars(which I purchased : ( ), and multiple candy bombs etc.

I had my phone on airplane mode for a long flight, when I turned back on to regular mode all my progress was gone!

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Cezdiamond

Hi Krosefp- It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)