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My friend passed away early 2016. She still has a Facebook account and is still signed up for Candy Crush. It really hurts to see her profile on my list. Is there any way to remove her?
Hi duplica123- Please accept my most sincere condolences. I am truly sorry for this painful experience.
If the Facebook account of the departed is still active then please use the following link to report the matter to Facebook: https://www.facebook.com/help/contact/228813257197480
Facebook also have a special section here with useful information: https://www.facebook.com/help/408583372511972/
If the account has already been deactivated yet you continue seeing their profile in the game, this is most probably caused by the cache and temporary memory.
A few easy steps should be enough to solve this for you:
- On a PC log into your Facebook profile.
- Go to Settings > Apps > find (Candy Crush Saga) and click on the X sign > Remove.
- Close Facebook, delete the cache memory of your browser and then restart it: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
- Once the cache is cleared, please uninstall the game from your mobile device, restart it and install the game again.
- When you restart the game you will be asked to Connect to Facebook - click the option to connect and the game will be restored to your Facebook account as well.
You don't have to worry about your game progress as it will be saved in our servers.
Please let me know if there is anything else that I can help you with.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
