Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Lost all my progress after connecting to facebook
Teresa_Galvão
Posts: 2
Level 1
in Support
I've been playing Candy Crush Saga for almost two years and I had great fun. I play at an Android tablet and I'm currently at level 1650 or higher. I never connected to Facebook, but yesterday, by mistake, my boyfriend did it and I lost all my progress.. I returned back to level 1. Can you help me, please? I spent so many hours (and some money) in this game ..., I still enjoy it and I'll never be able to recover from this loss. Thanks Best regards,Teresa Galvão
Best Answer
-
Hi Teresa,
I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
Answers
-
Hi Teresa,
I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
