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I won the Create Striped Candies contest and it is stuck on calculating the results

Rather than reward my prize, it's spooling One Moment, Calculating the Results.

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Accepted answers

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I have the same problem ...

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same problem, can you please check my account too? Thanks

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can you please check my account as well? Thanks

Ditto. I have a screenshot showing that I won. Still calculating.

I also followed the help in the private message and I lost all my boosts (All of them) I had like 10 or more of each. And nothing left except the gold bars.

Same problem here too! iOS 10.1 user, with app up to date. Thanks!

I have the same problem

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have this issue as well. Can you please assist me?

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I reported this yesterday and have a ticket no. Can you look into mine too please. I got 1st place. Thanks

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I got 3rd place and am experiencing the same thing as everyone else here... please help Mark!Thanks

I have the same issue.

I'm having the same issue for two days now it's been calculating results. please help.

I'm having the same problem as well

I am having the exact same problem...Someone please help me with this issue.

Same problem here

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can you check my account also

Same problem here....tried logging in and out, still spooling and won't even load my friends that play so I can see standings for each level.

I am having the same problem.

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same issue, Mark. I'm all for having my player account checked if it will aid you in resolving the problem. Thank you.

Ditto!

Accepted answers

All comments

Add me to the list of those stuck with this same issue

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can you please check my account too? Thank you!

Ditto!

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same issue, Mark. I'm all for having my player account checked if it will aid you in resolving the problem. Thank you.

I am having the same problem.

Same problem here....tried logging in and out, still spooling and won't even load my friends that play so I can see standings for each level.

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can you check my account also

Same problem here

I am having the exact same problem...Someone please help me with this issue.

I'm having the same problem as well

I'm having the same issue for two days now it's been calculating results. please help.

I have the same issue.

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I got 3rd place and am experiencing the same thing as everyone else here... please help Mark!Thanks

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I reported this yesterday and have a ticket no. Can you look into mine too please. I got 1st place. Thanks

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have this issue as well. Can you please assist me?

I have the same problem

Same problem here too! iOS 10.1 user, with app up to date. Thanks!

I also followed the help in the private message and I lost all my boosts (All of them) I had like 10 or more of each. And nothing left except the gold bars.

Ditto. I have a screenshot showing that I won. Still calculating.

Hi guys,
I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can you please check my account as well? Thanks

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks