Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Uninstall then then reinstall..most times that works to fix the issue
Uninstall then then reinstall..most times that works to fix the issue
Welcome to the King Community🥰
You are probably playing the game through Windows 10 app? If so, you'll need to check out some updates. According to your screenshot, your game is connected to the server but you may be having problems with the app version not being updated.
First you need to check Windows Update because you will not get the latest version of the app if Windows is not updated.
If Windows is up to date you need to check Microsoft Store and Game App Updates.
Let me know again if you encounter such problems after the app is updated.
Thank you.