💻️⛔️ Purchase issues on Windows app via Microsoft Store (Fixed)

I'm happy to announce that this issue with purchases in Microsoft Store is now fixed!

The cause of this issue has now been found and it will be fixed soon!

Meanwhile, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

All comments

I'm happy to announce that this issue with purchases in Microsoft Store is now fixed!

https://community.king.com/en/candy-crush-saga/discussion/374379/why-isnt-the-store-opening-up

Thank you Crazy Cat Lad and @Tess92 😀

I can purchase again in my game(s) from my Windows 10 device 😊

I hope this helped @beth01011954 .as well 🤗 See page 2

Alienscar

Is it a Windows 10 PC/laptop that you can't access the store on? If so then please check the article linked below.

https://community.king.com/en/candy-crush-jelly-saga/kb/articles/2122-unable-to-purchase-on-windows-store

https://community.king.com/en/candy-crush-saga/discussion/374379/why-isnt-the-store-opening-up

Hi and Welcome to the King Community

Please follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

rhonda1254

, so I can use it. The store opens up when I play on my phone.

The cause of this issue has now been found and it will be fixed soon!

Meanwhile, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

It's still happening. It's extremely frustrating -- I cannot buy any bars to finish a level where I am so close, and cannot take advantage of any special offers. I also am unable to win any more gold bars, because I am not able to complete some levels without getting a booster. I'm on level 12032, so the levels are often pretty hard.

Is it just me -- and Glenn1972 ??

I also checked and changed my payment method to my card which didn't help so I went back to my normal payment method

I contacted Microsoft support. Got no help there.

That's good data for the game team to know. Hopefully our moderator - Tess92? - can pass this along as well as the initial posts.

https://community.king.com/en/candy-crush-saga/discussion/comment/2263952#Comment_2263952

Hi beth01011954 , that is when it started with me - 3 Days ago from this date

https://community.king.com/en/candy-crush-saga/discussion/comment/2263862#Comment_2263862

Yes -- that's what I see. It just started about 3 days ago. Everyone else is happy to take my money, so something seems to have changed with the game. Sorry it's happening to you too, but glad it's not just me :)

Tess92

Hi @beth01011954 and welcome to our Community! 🤗

Thanks for your feedback, I'll pass it on to the game team.

PS: Thanks for the screenshots @Glenn1972 ❣️

@Tess92 , this is what I spoke of earlier ↑↑↑ 😀

Happening in all Saga games on my Win 10 device

Thanks 🤗

Glenn

https://community.king.com/en/candy-crush-saga/discussion/374130/suddenly-unable-to-purchase-anything

Hi beth01011954 , Hope your part of the world is doing well

I think I'm getting the same as you on my Win 10 device

I had to make my in-game purchase from my Android device

Is this what you are seeing?

Images below

Believe me, I have spent a LOT of money. My credit is fine and my card on file is current. I am on level 12034, so I have been playing for a while. When I click on one of the special offers or go to the store, this is what happens:

A white window with a small suitcase containing 4 colored squares pops up, turns dark momentarily, then goes back to white. I get a blue rotating circle that says "Just a Moment" . Then it turns all white - blank - and there it sits. When I eventually close it, I get the "Purchase Unsuccessful. No money was removed from your account" message.

I would like to be able to buy one of the special offers but -- no luck. I have not changed any settings, have rebooted my computer (I am playing on my laptop), and opened and closed the game several times.

Any ideas???

Are you able to verify your payment method is set up properly?

JeffroLaFleur

Hello, I cannot get any purchases of gold bars or boosters on my game. The window opens for microsoft, then goes blank. I have waited up to 30 minutes for it to load and never laods. I made successful purchases on June 10th 2022. I am currently in Japan for my job. I arrived here on the 7th and made 3 purchases from here, using the same computer and same log-in...This has cost me my winning streak of almost 3000 games in a row because I could not purchase more bars to keep going on the level. Jeff LaFleur *****

(EDITED by CM - Personal information)

https://community.king.com/en/candy-crush-saga/discussion/374068/cant-make-purchases

Hi and welcome ro the King Community

in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

JSTARMOON

I play Candy Crush Saga on my laptop and suddenly I'm not able to make purchases. When I try to purchase something, instead of giving me the screen box to enter my password (authorizing the purchase) the box changes to an empty white box. I "X" out of the box and it verifies no purchase was made. I've logged out, cleared the cache, and still have the problem. What's the issue?

It sounds like the app is not properly connecting to the internet. Try signing out and back in to see if that helps. Cheers!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

The cause of this issue has now been found and it will be fixed soon!

Meanwhile, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

I'm happy to announce that this issue with purchases in Microsoft Store is now fixed!

All comments

Madhouse

When trying to make a purchase while Playing Candy Crush Saga, I cannot connect to the Store. All rewards etc are working perfectly and can easily make purchases within other King games. Any ideas please as to what might be wrong? Thank you.

https://community.king.com/en/candy-crush-saga/discussion/374023/not-connecting-to-microsoft-store

Hi and welcome to the King Community

In case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

It sounds like the app is not properly connecting to the internet. Try signing out and back in to see if that helps. Cheers!

JSTARMOON

https://community.king.com/en/candy-crush-saga/discussion/374068/cant-make-purchases

Hi and welcome ro the King Community

in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

JeffroLaFleur

(EDITED by CM - Personal information)

Are you able to verify your payment method is set up properly?

Any ideas???

https://community.king.com/en/candy-crush-saga/discussion/374130/suddenly-unable-to-purchase-anything

Hi beth01011954 , Hope your part of the world is doing well

I think I'm getting the same as you on my Win 10 device

I had to make my in-game purchase from my Android device

Is this what you are seeing?

Images below

@Tess92 , this is what I spoke of earlier ↑↑↑ 😀

Happening in all Saga games on my Win 10 device

Thanks 🤗

Glenn

Tess92

Hi @beth01011954 and welcome to our Community! 🤗

Thanks for your feedback, I'll pass it on to the game team.

PS: Thanks for the screenshots @Glenn1972 ❣️

https://community.king.com/en/candy-crush-saga/discussion/comment/2263862#Comment_2263862

https://community.king.com/en/candy-crush-saga/discussion/comment/2263952#Comment_2263952

Hi beth01011954 , that is when it started with me - 3 Days ago from this date

That's good data for the game team to know. Hopefully our moderator - Tess92? - can pass this along as well as the initial posts.

I also checked and changed my payment method to my card which didn't help so I went back to my normal payment method

I contacted Microsoft support. Got no help there.

Is it just me -- and Glenn1972 ??

The cause of this issue has now been found and it will be fixed soon!

Meanwhile, please try this workaround:

-Open Microsoft Store

-Locate your Account Settings in the top right corner of the screen

-Select App Settings

-Turn on the ‘Purchase sign-in' feature

-Go back to the game and try making a purchase once again

rhonda1254

, so I can use it. The store opens up when I play on my phone.