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Lost All Progress in Candy Crush

Ma_Mimi_Mamba
Ma_Mimi_Mamba Posts: 1 Newbie
in Support

I was on level 827 on my ipad synced to Facebook and now I'm back to 0, I've sent hundreds of dollars in power ups in the last 2 yrs and this is not right.  How can I get my progress back?

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi MaMimi! Please check if you still have the levels on Facebook. It sounds like something went wrong with the sync between Facebook and your mobile device so you might have to go into setting, disconnect from Facebook, then reboot, start the game and connect to Facebook again (the blue button when you start the game)

    Once done you should be back to normal again.

    Cheers :-)

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  • Iu_Heung
    Iu_Heung Posts: 5 Level 2

    The same happen to me, help! I tried all possible way, but couldn't get back to level 1405. 

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