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Game crashing
Lauriejones_
Posts: 2
Level 1
in Support
candy crush still crashes on my iPad 2 after the update. Crashes at opening. Works fine on my iPhone 5s
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Answers
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Hi Lauriejones,
Are you playing through King.com or the app through facebook?
Thanks,
Jilly
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It's the app, but it's linked to Facebook
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Okay, that's what I was afraid of, unfortunately it seems that they're still having problems with iOS devices after the recent update. I'll get more info and get back to you or forward you on to a King Care associate to help you further. You can try clearing cache in your app store or iTunes store, I've heard some were able to get on after doing this. Otherwise read CezDiamond's answer in this thread https://care.king.com/en/candy-crush-saga/just-updated-candy-crush-on-ipad-now-the-game-doesnt-even-open-just-crashes I apologize for not being able to help you today! I'll hopefully get back to you with an answer, in the meantime please get back to me if you're successful in logging on.
Thank you for your patience,
Jilly
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Also Lauriejones, it could be your device, the iPad 2, they are having trouble with those as well. Read this article believe the iPad 2 is listed here https://care.king.com/en/blog/article/important-information-regarding-devices
Thanks,
Jilly
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