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Lost progress

Doum29
Doum29 Posts: 4

Level 1

I was at level 1035 on the app of my phone and when I log in on  my fb account,I came back to level 135 on my app, please help 

Answers

  • JillyJill
    JillyJill Posts: 985

    Hello Doum29,

    When you were at level 1035 was it on king.com? When you logged into your Facebook account and found yourself at level 135 was that on your phone as well or a different device? Could it be you were using a different email address when you logged in through Facebook? Thank you for your patience, I'll look for your reply here and get back to you when I have that information and a solution. 

    Jilly

  • Doum29
    Doum29 Posts: 4

    Level 1

    Hello Doum29,

    When you were at level 1035 was it on king.com? When you logged into your Facebook account and found yourself at level 135 was that on your phone as well or a different device? Could it be you were using a different email address when you logged in through Facebook? Thank you for your patience, I'll look for your reply here and get back to you when I have that information and a solution. 

    Jilly

    I was at level 1035 on king.com using my email address, I log in on fb using my new tablet and when I came back using the app on my phone, that were I lost my progression
  • Doum29
    Doum29 Posts: 4

    Level 1

    I was at level 1035 on king.com using my email address, I log in on fb using my new tablet and when I came back using the app on my phone, that were I lost my progression 

  • JillyJill
    JillyJill Posts: 985

    Is the email address you use for facebook the same one you used on King.com?

  • Doum29
    Doum29 Posts: 4

    Level 1

    Yes it's the same !

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