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Level progress lost

Claire_Tully
Claire_Tully Posts: 4

Level 1
in Support

After updating in the App Store I went to open CC and it asked me if I wanted to continue as Claire, I confirmed yes and it has taken me back to level 1 from level 2100 ish... this is not good☹️

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Claire,

    Could you please let me know how you saved your game previously?

    Kind regards,

    Johnny

  • Claire_Tully
    Claire_Tully Posts: 4

    Level 1

    Hi Johnny, I assume that my progress was saved in fb as I can still access my 2045 level via fb on my computer, I just can't get that level on my phone since updating CC. I am not computer savvy so I do apologise. I would really appreciate your help. 

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello,

    Could you please run through the steps here and see if you can reconnect to Facebook:

    https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

    Please let me how you get on.

    Kind regards,

    Johnny

  • Claire_Tully
    Claire_Tully Posts: 4

    Level 1

    Thanks for your help but my levels restored themselves about an hour  after logging into fb through safari... I have no clue why ? 

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