How to retrieve lost levels?

Moneypenny · February 2017

I had to hard reset my phone and lost all my progress. I never attached my account to Facebook. I was in the 600s when I lost my progress. Is there any way to get it back? I tried to reinstall the app from Google Play, but it started me back at level 1.

Cezdiamond · February 2017

Hi Moneypenny- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Cezdiamond · February 2017

Hi Moneypenny- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Moneypenny · February 2017

Thank you for the quick response, but I don't have an envelope to click on to retrieve the private message. Do I need to change a setting somewhere to see it?

Cezdiamond · February 2017

Hi there :-)

The envelope should appear in King Care next to your profile icon in the top right hand corner of the screen, please let me know if you need a hand.

Thanks!

Omobee · April 2017

Pls help me retrieve my levels, i lost mine as well. Thanks in anticipation.

Jhai_Grande · April 2018

please send me an email too. i really need to retrieve my levels !!! im on level 500 and now it go back to 1

How to retrieve lost levels?

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