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Connected to Facebook, friends and messages invisible
Pim_van_Dongen
Posts: 6 Level 2
in Support
Since a few months, I cannot see any friends in the game anymore. I'm connected to Facebook and my gold bars and progress is updated, but I cannot see any friends and the messages button is greyed out.
I tried disconnecting and reconnecting to FB, clearing cookies and cache, removong and reinstalling the CC and FB apps.
I also reset my phone to factory settings (didn't restore a backup).
I have a new phone since a week now and the same issue occurs..
What can I do to resolve this? I'm using Windows 10 Mobile, the latest public release.
Answers
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Hey Pim,
Sounds like you´ve done pretty much everything.
Just double check if you have allowed the game on your Facebook, through the settings of your Facebook. Go here https://www.facebook.com/settings?tab=applications and select Candy Crush Saga. Then walk through the different questions and revise your answers.
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