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candy crash

sofronis
sofronis Posts: 3

Level 1
in Support

 Hello. I lost all my levels on candy crash from fb.the problem appeared before a week.What  can I do;

Answers

  • JillyJill
    JillyJill Posts: 985

    Hi sofronis,

    Thank you for contacting King Care! Have you tried logging in to King.com with the email address you use for FB?

    So when you log in through facebook you're at level 1? Did you do anything beforehand, like uninstall or clear data or anything? What kind of device are you using? Android, iOS, tablet, phone, laptop, iPad, etc.?

    Thanks,

    Jilly

  • sofronis
    sofronis Posts: 3

    Level 1

    Hello.i have a deskop pc and i have not do unistall the game.Suddenly one day went by in level 1.

    Thanks!

  • sofronis
    sofronis Posts: 3

    Level 1

    Not yet corrected))

  • JillyJill
    JillyJill Posts: 985

    Hi sofronis,

    Thank you for your patience, I'll try to get a King Care moderator to help you, they will be able to look into your account.

    Jilly 

  • JillyJill
    JillyJill Posts: 985

    Hi sofronis,

    Your progress should be intact now. I was told by the King Care Team it is fixed now.

    Thank gou,

    Jilly 

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