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iOS Candy Crush Saga app crashes
speedy_koala
Posts: 8
Level 1
in Support
Since last update, app crashes at the loading screen. Has been doing this for 3 days - have lost my progress on daily prizes. Still getting reminder about events, but I can't load the app. No new updates are waiting. How do I fix this?
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Answers
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Hi speedy_koala Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game on your iPhone. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)
Have a sweet week!
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I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions?
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Thanks for letting us know, I will pass this feedback on to be looked at.I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions?
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A new update of Candy Crush was released last night - the new update seems to function better now. Thanks!I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions?
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