My game level 3538 reversed to level #1 Help! King has not responded to me

delilah914 · August 2022

How can I retrieve my status level of 3538? I am playing with a microsoft app since King no long supports Candy Crush.

Alienscar · August 2022

Hello @delilah914 please read the comment at the top of the first page of the discussion linked below. Just click on the green hyperlink to open the new discussion

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored/p1

delilah914 · September 2022

I do not see that anyone has been able to give an answer. I do not want to start over at # 1 level, when I Am on 3538. Please any suggestions?

Thanks

delilah914 · September 2022

I no longer have facebook, it was hacked.

I tried to log in to my King account for 4 days now and it says to try again later.

I sent an email to candycrush support to help give back my level status and it says it cannot connect. The other 2 King games I play that were transferred to Microsoft, are working fine.

I doesn't make sense to me.

Thank you. If you have any other suggestions, here I am.

kiara_wael · September 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2358160#Comment_2358160

Hi @delilah914 , Did you email Player Support Team here It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic , mention what level you were on! . and tell your Game ID there. ? let me know if its works

delilah914 · September 2022

I have contacted Nero a King Support and now waiting for their instructions. Thanks.

My game level 3538 reversed to level #1 Help! King has not responded to me

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