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I lost my progress
Stephane_C
Posts: 4
Level 1
in Support
I lost my progress when i switch my Iphone...can you help me to recover. Thanks!!!!!!!!!!
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Best Answer
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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Answers
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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Hi Johnny!!I receive your answer but i dont know how to send you the answerAnd i take Icloud from my old deviceIn the past, i use the same and it works...wy now not working...???0
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Hello,
Our games do not fully support the transfer of progress via iCloud.
I can restore your game but you will need to create a Kingdom account.
Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account.
Let me know the email address that you use and also the level you were playing.
Kind regards,
Johnny
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Ok...perfect!!It's doneMy e-mail...scorbeil076@outlook.comAnd i was on level 540Thanks...i appreciate your help!!0
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Hello,
If you check your game, your progress has now been restored.
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Thanks!!!0
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I lost my progress, because I bought e new phone, and I didn't save my level earlier. Can you help me? (my player's name's bibi25)
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Hello Pirbett.
Please also check your King Care inbox, as I have sent you a message about this.
Kind regards,
Johnny
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This has also happened to me!
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Hello.Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.Kind regards,JohnnyThis has also happened to me!
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