Progress Lost!

Tzo · September 2016

Hello, i was on level 1977 and suddently i fell on 1917!! Even lost all my power ups! Why???

Johnny_Ryall · September 2016

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Johnny_Ryall · September 2016

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Erinn_Brooks · April 2017

Lost my levels too!! Can I get the email too

Johnny_Ryall · April 2017

Hello Erinn,

Please also check your King Care inbox as I have sent you a message about this.

Kind regards,

Johnny

Farzeen.bm · April 2017

Hi I have lost all progress on Jelly crush

Johnny_Ryall · April 2017

Hello Farzeen. I have sent you a King Care message also.

Karolina-5 · July 2017

Hi, I had problem with level 255 do I uninstalled the game as you recomended. When I installed it back I ma on level 1. How can I get back to level 255?

Ray_Preece · July 2017

Hi. i have lost nearly 900 levels since the update can you help please

Johnny_Ryall · July 2017

Hey Ray & Karolina,

Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Thank you,

Johnny

Clayton_Taylor · July 2017

For the 2nd time I have had my progress lost. My daily bonuses and all other bonuses and lives were reset to zero.

Isabel_Alves · August 2017

Hi there guys. I've lost all of my progress, i had to reset my phone i was on lvl 374...can you guys help me out pls?

Progress Lost!

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