Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can you plaease, for the love of God, keep the music and sound effects off when I turn them off

New update keeps turning music back on everytime I go back to play CC. It is extremely annoying to have to keep toggling it off every time I open CC.

Accepted answers

All comments

Peggy_Bailey

Hello Matt,
We have no open cases in regards to the issue you have posted.
I can only really recommend the steps I have provided in my previous post.
I hope that you are able to resolve the issue.
Kind regards,
Johnny

I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

Johnny_Ryall

Hello Matt,

We have no open cases in regards to the issue you have posted.

I can only really recommend the steps I have provided in my previous post.

I hope that you are able to resolve the issue.

Kind regards,

Johnny

Matt_Dargis

That didn't help. It's on King's end. Nothing saves except for level, extras, and spins.

Johnny_Ryall

Hello Matt,

This might be a cache issue.

There are a few steps here that might help with the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Welcome! 👋

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Accepted answers

All comments

Johnny_Ryall

Hello Matt,

This might be a cache issue.

There are a few steps here that might help with the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Matt_Dargis

That didn't help. It's on King's end. Nothing saves except for level, extras, and spins.

Johnny_Ryall

Hello Matt,

We have no open cases in regards to the issue you have posted.

I can only really recommend the steps I have provided in my previous post.

I hope that you are able to resolve the issue.

Kind regards,

Johnny

Peggy_Bailey

Hello Matt,
We have no open cases in regards to the issue you have posted.
I can only really recommend the steps I have provided in my previous post.
I hope that you are able to resolve the issue.
Kind regards,
Johnny

I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

Question Title
AAsk
Upgrade Weekly Pass
I purchased the Upgraded Pass, used some of the unlocked items. Now it’s locked and wants me to buy again
Ask
AASK
Ask
AAsk
Aşk
AAsk

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…