Candy Crush Saga

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Can you plaease, for the love of God, keep the music and sound effects off when I turn them off

New update keeps turning music back on everytime I go back to play CC. It is extremely annoying to have to keep toggling it off every time I open CC.

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Peggy_Bailey

Hello Matt,
We have no open cases in regards to the issue you have posted.
I can only really recommend the steps I have provided in my previous post.
I hope that you are able to resolve the issue.
Kind regards,
Johnny

I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

Johnny_Ryall

Hello Matt,

We have no open cases in regards to the issue you have posted.

I can only really recommend the steps I have provided in my previous post.

I hope that you are able to resolve the issue.

Kind regards,

Johnny

Matt_Dargis

That didn't help. It's on King's end. Nothing saves except for level, extras, and spins.

Johnny_Ryall

Hello Matt,

This might be a cache issue.

There are a few steps here that might help with the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Accepted answers

All comments

Johnny_Ryall

Hello Matt,

This might be a cache issue.

There are a few steps here that might help with the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Matt_Dargis

That didn't help. It's on King's end. Nothing saves except for level, extras, and spins.

Johnny_Ryall

Hello Matt,

We have no open cases in regards to the issue you have posted.

I can only really recommend the steps I have provided in my previous post.

I hope that you are able to resolve the issue.

Kind regards,

Johnny

Peggy_Bailey

Hello Matt,
We have no open cases in regards to the issue you have posted.
I can only really recommend the steps I have provided in my previous post.
I hope that you are able to resolve the issue.
Kind regards,
Johnny

I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…