Help with my lost boosters!

Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a Candy Crushing week! 

I'm not finding an envelope to click on. I assume you mean while in Candy Crush? Meanwhile I just got a lot of boosters added to my old device. Thanks for helping and let me know how I can get going on my new device. Thank you! 

This envelope is within care.king.com let me know if you can find it.