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Hello @Nthabs does your issue look like the screenshot below?
If it does then I am sorry to say this is a long-standing issue that is supposed to have been fixed.
I think all you can do is remove and reinstall your app, but if you do this you will lose all of your unused boosters and saved lives and there is no guarantee removing your app will work.
Unfortunately, Nthabs you have tried the only 'solution' that I am aware of when you reinstalled your app.
That said if you are desperate, you can always try creating a brand new account, but you would have to start the game from the beginning again.
What this issue needs is for King to realise they hadn't fixed the issue as they claimed and to come up with a fix that does work.