Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Thank you so much for letting us know how you feel and for taking the time to report this!
It’s very frustrating when people do not play by the rules and cheat their way to success, and we’re sorry that you have been affected by this.
Please rest assured that King does not condone this behavior in our games. Our games teams are constantly working on improving our games and finding ways to stop cheating.
If the score belongs to a Facebook friend, you can de-friend them via the Facebook app to remove their high score from your game.
Know that we have passed on your information along with the screenshots you have provided for the team to investigate. The team does check the winning players to see if they have been playing fair and square, and rest assured that they would not award someone who has not been playing by the rules 🤨
that would be 5k per minute! not possible!
@bellablock It is so difficult to prove when someone is cheating I find as some people pay for unlimited lives and booster packages, so they never lose a level. This can make a big difference to your scores in an Event such as Candy Cup.
I would say 5k per minute is feasible, but a lot depends on the level you are playing.
During the Event I got 8,000 from level 3309 (only happened the once) and 6200 from another level.
I also read on this forum that a player logged on to several devices and lets friends/relatives play the game at the same time that they are. I wonder if this kind of tactic could be spotted by King as logging on to several devices is a legitimate thing to do.
@QueenB I have a question on start times. Does everyone start at the same time? If my countdown timer has 1 hour till the start everyone else around the world should have the same 1 hour wait time.
Or does it start at 7am, for example, no matter what time zone you're in. So in the USA if New York starts at 7am which is 6am in Chicago they have to wait an hour to start and will be behind. But it also means if it ends at 7pm in NY, Chicago makes up by playing 1 hour longer. 🤷