![](https://us.v-cdn.net/6030983/uploads/ND8BJN6WXNOW/tiffiquestion.png)
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
I have passed level 2690 multiple times, and my character moved past it to the last landing point in that set, but won't progress to the next levels (ie 2691) My version is up to date. Playing on Samsung tablet. And have tried re syncing to Facebook and it has not helped. How can I get this to advance?
I have uninstalling and reinstalling the program haven't fixed the issue
Hello Aida,
Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.
Hope this helps!
Jilly
Hello Aida,
Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.
Hope this helps!
Jilly
I have the same problem to day !!! Please help
Check for an update, today is update day and you should have one waiting for you or have already updated.
I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well.
Good advice, always restart your device if all else fails!!I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well.
Mine is frozen too. Completed all levels when new one released hasn't moved me up. Did previous level again but still nothing
up to date. Deleted and reinstalled still nothing
I too am experiencing this. I downloaded the update on Wednesday to my iPhone. Restarted my phone several times. Still not moving forward.
2 weeks later and I still have the same problem. I cant get past 2690 after winning level many times. Anyone have any new ideasm
I have same problem I passed level 2690 several times but the game is not moving forward to the next level 2691 need help
Please help... I having the same problem and same level for more than a month now, tried reinstalled but still not fix. Android phoneHello Aida,
Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.
Hope this helps!
Jilly