Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
That is so frustrating @chomz
The issue of matched candy not behaving as they should had been going on for some time now, and we have been told that the issue is under investigation.
I see a screenshot like yours and it makes me think the issue isn't an issue with the game, but an issue with King's money grabbing ways.
You have plainly been playing that level for some time as you are being offered 35 extra moves. When the game ends like that it seems to me to be less of a mistake and more of an enticement to buy the extra moves in the clear knowledge that you will complete the level.
It is psychological trickery at its best.