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I'm not getting rewards from Halloween special

Jody_Osterhoudt
Jody_Osterhoudt Posts: 1

Level 1
in Support

After i open Halloween chests,  I'm not getting the rewards.  I've opened two,  each has an hour of free play.  I didn't get either of those. 

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Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Jody Osterhoudt,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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«1

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Jody Osterhoudt,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

    Flag · Helpful Sweet Love Haha
  • Sonja_A.
    Sonja_A. Posts: 3

    Level 1

    Das gleiche Problem habe ich auch. Bereits zum 2. Mal!

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  • Heather_Price-2
    Heather_Price-2 Posts: 2

    Level 1

    I’ve had the same isssue. I’ve opened 2 doors and been awarded some unlimited time and bonuses but never received them! This is pants and needs to b fixed ASAP!!!

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  • Tammy_Kory
    Tammy_Kory Posts: 435

    at least you have doors...lol  mine don't even show up  

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  • Merx_Gonzalez
    Merx_Gonzalez Posts: 151
    edited October 2017

    A mi también me paso el mismo problema.Abrí las dos últimas puertas de Halloween y no recibí la recompensa 

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  • Aitch
    Aitch Posts: 140

    Same here, three doors opened and nothing!

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  • Tony_Mc
    Tony_Mc Posts: 4,138

    Das gleiche Problem habe ich auch. Bereits zum 2. Mal!

    Hi Sonja A., Thank you for posting this here on King Care.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards,Tony - King Care Team
    Flag · Helpful Sweet Love Haha
  • Tony_Mc
    Tony_Mc Posts: 4,138

    I’ve had the same isssue. I’ve opened 2 doors and been awarded some unlimited time and bonuses but never received them! This is pants and needs to b fixed ASAP!!!

    Hi Heather Price, Thank you for posting this here on King Care.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards,Tony - King Care Team
    Flag · Helpful Sweet Love Haha
  • Tony_Mc
    Tony_Mc Posts: 4,138

    at least you have doors...lol  mine don't even show up  

    Hi Tammy Kory, Thank you for posting this here on King Care.Not always all challenges and offers will be available for all our players in all our games.This can occur since most challenges, offers and new elements or extras are made available to only a small part of the players, randomly chosen, for testing purposes and to better analyze the impact.The opposite can also happen and some challenges, offers or features might get deactivated after some time.I understand this might not be appreciated by all our players, but I guarantee this is the best way for us to improve our games, challenges, offers and gaming elements in the future. Kindest regards,Tony - King Care Team
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  • Tony_Mc
    Tony_Mc Posts: 4,138

    A mi también me paso el mismo problema.Abrí las dos últimas puertas de Halloween y no recibí la recompensa 

    Hi Merx Gonzalez,Thank you for posting this here on King Care.I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.Kindest regards,Tony - King Care Team
    Flag · Helpful Sweet Love Haha

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