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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
I've lost all of my progress of candy crush soda !
I've lost all of my progress of candy crush soda after connecting to fb.I was playing candy crush soda without connecting it to fb.After connected by accident to fb,My iPad have lost all my gold bars around 8288 and all boosters reward.Please help me to get it back. Thanks.
Hi, I have also lost all my levels when I have a new iPhone, and I logged in my Facebook. After I logged out Facebook, the level still cannot restore. I played as guest only, and I had lost my old devices....
HELP, I bought gold bars but had to restart my cellphone (android). I wasnt logged in anything - not facebook nor king (i didnt know). can I restore ? someone helpppp
I was around level 1100. Please help! Thanks!
Hi! I lost all my levels after updating my phone OS as well. The app got deleted. When I downloaded again, it started from level 1. I was above 2100 or 2200. Please help!
I was around 1600 and just lost all my progress. Tried to connect to FB to transfer to new phone
I have Candy Crush on my laptop and have been playing it the past few days. I was about level 160 and I lost all of my progress. Please help
I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 2100+ back to level 1! I was not registered with facebook or email before. Please help me..
I have been playing, on Facebook, for a few years. I just installed the Windows 10 app. The app correctly shows my current level as 2855 and the number of gold bars is correct. My problem is, that on Facebook, I have an extremely large collection of boosters. It does not show up on the windows app. What do I have to do to be able to use my boosters in the Windows app?
Hi @Cezdiamond
I have lost all my progress on candy crush while using my desktop. I had reached level 343 and my computer went on and off 2-3 times and I lost all game progress. I do not use this on mobile or any other device. Can you please help
Hi @Princesskandi200, Wendi Keith and mjerisa16 I have sent you all private messages :-)
Hi, the same thing happened to me on Jelly Saga. I went back down to level 1 and I don't remember ever logging in with email or fb. Please help! Thank you!
@cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored?
Hi @Manish do you still need a hand? Sorry for the delay. I would like to check your account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)Have a lovely week!
Hi @Manish do you still need a hand? Sorry for the delay. I would like to check your account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.
Would be grateful for assistance
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
Hi. I've changed device some time ago and was on about lvl 300. I can't seem to recover the progress when logging in through facebook or with an email.Would be grateful for assistance
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
