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lost all levels/data

kimmk24
kimmk24 Posts: 2

Level 1
in Support

i have been playing as a guest for years (more than 4 years) and my level was over 2100. I linked it to Facebook few days ago and lost all data. It took me back to level 1.  Please advise.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi kimmk24- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Kat_Weyers
    Kat_Weyers Posts: 2

    Level 1

    Question, did someone actually help you and get your progress back? They said they can only get me back to a general idea of where I was. It's been 3 days since they said they would help but have not heard back or gotten my levels restored.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Question, did someone actually help you and get your progress back? They said they can only get me back to a general idea of where I was. It's been 3 days since they said they would help but have not heard back or gotten my levels restored.

    Hi Kat! I have replied to your message, once you get back to me we can restore your progress. Thanks!

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