Candy Crush Saga

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I lost my progress

Stephane_C

I lost my progress when i switch my Iphone...can you help me to recover. Thanks!!!!!!!!!!

To Ask Your Question:

Accepted answers

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

All comments

Peaches_2_2

when I logged on to Facebook on the game I lost my progress I was on level 1200+, it started me back on level 1

sunshine11

Can you please help me as well, I log in with king account

Dario_Bonanno

I lost my progress becouse of a bug of the game and I didn't save my level earlier.

jovan

On the same problem, when I logged on to Facebook on the game I lost my progress I was on level 1500+, it started me back on level 1

Tanees_Tania

I have a similar problem please help me out. I lost all my progress when I tried to sync with Facebook. Later when I tried to login to my King account it says no account found on this email. Please help.

mie-2

This has also happened to me!

Hi Johnny! Please, I need still help! My old account totally disappeared! I was playing farm heroes saga near level 850. Could you help me? My email is saija.makkonen@hotmail.fi

Johnny_Ryall

This has also happened to me!

Hello.Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.Kind regards,Johnny

Maria_Fitchen

This has also happened to me!

Johnny_Ryall

Hello Pirbett.

Please also check your King Care inbox, as I have sent you a message about this.

Kind regards,

Johnny

pirbett

I lost my progress, because I bought e new phone, and I didn't save my level earlier. Can you help me? (my player's name's bibi25)

Stephane_C

Thanks!!!

Johnny_Ryall

Hello,

If you check your game, your progress has now been restored.

Stephane_C

Ok...perfect!!It's doneMy e-mail...scorbeil076@outlook.comAnd i was on level 540Thanks...i appreciate your help!!

Johnny_Ryall

Hello,

Our games do not fully support the transfer of progress via iCloud.

I can restore your game but you will need to create a Kingdom account.

Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account.

Let me know the email address that you use and also the level you were playing.

Kind regards,

Johnny

Stephane_C

Hi Johnny!!I receive your answer but i dont know how to send you the answerAnd i take Icloud from my old deviceIn the past, i use the same and it works...wy now not working...???

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Accepted answers

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

All comments

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Stephane_C

Hi Johnny!!I receive your answer but i dont know how to send you the answerAnd i take Icloud from my old deviceIn the past, i use the same and it works...wy now not working...???

Johnny_Ryall

Hello,

Our games do not fully support the transfer of progress via iCloud.

I can restore your game but you will need to create a Kingdom account.

Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account.

Let me know the email address that you use and also the level you were playing.

Kind regards,

Johnny

Stephane_C

Ok...perfect!!It's doneMy e-mail...scorbeil076@outlook.comAnd i was on level 540Thanks...i appreciate your help!!

Johnny_Ryall

Hello,

If you check your game, your progress has now been restored.

Stephane_C

Thanks!!!

pirbett

I lost my progress, because I bought e new phone, and I didn't save my level earlier. Can you help me? (my player's name's bibi25)

Johnny_Ryall

Hello Pirbett.

Please also check your King Care inbox, as I have sent you a message about this.

Kind regards,

Johnny

Maria_Fitchen

This has also happened to me!

Johnny_Ryall

This has also happened to me!

mie-2

This has also happened to me!

Hi Johnny! Please, I need still help! My old account totally disappeared! I was playing farm heroes saga near level 850. Could you help me? My email is saija.makkonen@hotmail.fi

Tanees_Tania

jovan

On the same problem, when I logged on to Facebook on the game I lost my progress I was on level 1500+, it started me back on level 1

Dario_Bonanno

I lost my progress becouse of a bug of the game and I didn't save my level earlier.

sunshine11

Can you please help me as well, I log in with king account

Peaches_2_2

when I logged on to Facebook on the game I lost my progress I was on level 1200+, it started me back on level 1

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks